General Information

Do you ship to my country?

In most cases, yes. If you're able to complete checkout without errors, that means we can ship to your location. If checkout isn’t allowing your address or you run into any issues, please reach out to us and we’ll assist you.

Do you ship internationally?

Absolutely. Riven West ships worldwide. Any shipping fees, duties, or taxes required by your country will be shown at checkout before you complete your order.

How can I track my order?

Once your order has been dispatched, we’ll send an email containing your tracking number and a link to follow your package. You’ll be able to monitor updates and see its journey in real time.

Shipping Time

Estimated delivery windows are listed below. Please note these timeframes begin after your order has been processed and shipped.

• United States: 7–10 business days
• International: 10–14 business days

We aim to ship as quickly as possible, but transit times may be affected by:

• Weather disruptions
• Seasonal volume (holidays, peak periods)
• Carrier delays outside our control

If you have any concerns about your shipment, feel free to contact us.

Returns & Exchanges 

How do I return an item?

If you’re not fully satisfied with your purchase, you’re welcome to send it back within 30 days of receiving your order. To start the process, simply visit our Refund Policy page and follow the steps outlined there. Once your return is received and inspected, we’ll issue your refund in accordance with our policy guidelines.

Can I exchange an item?

Yes. Exchanges follow the same steps as a standard return. When submitting your request, let us know which size, color, or item you’d like instead. Our team will check availability and provide instructions on how to complete the exchange smoothly.

Ordering & Payment

Which payment methods do you accept?

Riven West supports a variety of secure payment options, including major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and popular digital wallets such as Apple Pay and Google Pay. For a full list of available methods, you can visit our Payment Policy page.

Can I modify or cancel my order after it’s placed?

We begin preparing orders shortly after they’re submitted, so timing is important. If you need to cancel or make a change, contact us right away. If your order hasn’t been shipped yet, we’ll do our best to update or cancel it for you.

Support & Contact

What if I have another question?

We’re here whenever you need us. If you have any additional questions or need assistance, feel free to reach out to our support team at rivenwestsales@gmail.com. We’ll get back to you as quickly as possible.

I have an issue with my order—what should I do?

If anything seems off with your order, contact us right away. Our team can help with tracking updates, order concerns, or any issues that come up during or after delivery. We're committed to resolving problems promptly and making sure you’re taken care of.